Refund policy
At inVogue UK, we offer you a very simple returns/exchange policy in the unlikely
the event that you are not satisfied with your purchase.
These terms do not affect your statutory rights.
If you wish to receive a refund, please return the item in its original condition –
unworn, tags attached and folded carefully inside the wrapping and
packaging in which it was received as.
In the unlikely event that you are unhappy with your purchase, please return
your item within 10 days of receipt and our Returns Form, which is
downloadable. Please note that returning any item without your order
details may delay the processing of your refund/exchange.
We will refund you any money you have paid for your purchase (excluding
postage) to your original payment method within 30 days of its receipt back by
us, to the debit/credit card or other payment method originally used for your
purchase.
Please note that postage and packaging are direct costs and therefore are not
refundable. In the event, your order qualifies for ‘free shipping’ on any offer
we may choose to run from time to time, and such order is subsequently
returned, our standard postage & packing costs will be deducted from any
refund due.
Please retain proof of postage as we cannot accept responsibility for any items
lost in transit. We strongly recommend that you take out additional insurance to
cover the cost of the item in the event of loss. For items being returned from
outside the European Union, please make sure you mark any customs forms
with “Returning for Refund” to avoid any delay or costs in processing your
refund.
Please note that if an item has been altered, damaged/marked in any way,
or has been worn/used we are unable to exchange or provide a refund.
Please ensure you are 100% happy with your clothing before authorising
any alterations, as this will void the exchange/return policy set out above.
Please note that for hygiene the following items cannot be refunded or
exchanged.
Items that cannot be exchanged
• Cosmetic Items
• Pierced Jewellery Items
• Hair Accessories
• Items which have been worn or soiled
• Preorders are non-returnable as its stock we do not keep in our stock inventory
(your statutory rights are not affected).
Unacceptable Returns
Cosmetics, Hair Accessories, or Pierced Jewellery items will be neither exchanged
nor refunded due to current Health & Hygiene regulations
If you return an item to us outside the terms of our returns policy and your
statutory rights do not apply, we may not refund you. The item may be returned
back to you at your expense. You will be notified of this and other associated
charges. If you send the item back to us again or refuse to accept delivery, this
will be deemed to be an irreversible instruction for us to dispose of your goods
without further notice.
Pre-orders are non-returnable as it’s stock we do not keep in our stock
inventory.
Please note: Disposal will not constitute any admission on our part that we have
failed in any way to honour our obligations to you in full and will not constitute
any unlawful action against the goods.
Refund Policy
- Items can be returned if not suitable for a full refund. Need to ensure the goods are returned unworn, undamaged, with the price tags still intact & in a condition that can be resold.
- The goods need to be returned the next day when delivery has been received
- The customer will incur all costs of returning the goods, and the cost of the goods will be refunded.
- In some cases, we may charge a re-stocking fee and will advise you accordingly
- We aim to process all refunds within 30 days.
- Before returning any item please email us at info@invogue.com and we shall send you a form which you need to fill in and email back to us.
Items need to be returned to:
Shoffa Jewellers & Textiles
(inVogue UK)
39 High Street
Leamington Spa
Warwickshire
CV31 1LN
Please Note: Each and every item is checked thoroughly before being dispatched to
ensure they are not damaged and fit for purpose. They are then packed carefully
to avoid any transit damage.
We will be unable to accept the returns of any items where there is evidence
that these instructions have not been followed. Refunds will not be given for
products that have been damaged whilst in the care of the customer due to
misuse or negligence.
As products on the website are sourced and procured from reputable businesses
we cannot accept any returns unless there is a manufacturing defect/fault. All
issues must be notified immediately by phone/email on receiving the goods,
please note that no refund is offered on postage/packaging on returning any
items to us,
On certain items we may offer a refund, less any costs incurred by us, but this is
at our discretion if you change your mind (bearing in mind the above
certain aspects as disclosed).